1) To provide a transparent and accessible mechanism for the public to submit grievances and complaints.
2) To ensure timely resolution of issues and improve the overall satisfaction of stakeholders.
3) To promote accountability within the institution by addressing public concerns.
4) Establish a clear process for receiving, investigating, and resolving grievances, ensuring that all concerns are treated with seriousness and urgency.
5) Collaborate with various departments to facilitate effective solutions and implement changes based on feedback received from the public.
6) Foster a culture of openness and responsiveness, encouraging the public to voice their concerns and participate in the institution’s continuous improvement efforts.